BrightArrow Parent Instructions
To enhance communications between the school and parents, Galloway School is piloting a telephone, email and text message broadcast system that will enable us to notify all households and parents of an emergency, unplanned event, early dismissal or school cancellation. The service will also be used to send the Galloway Gazette, general announcements and reminders. This service is provided by BrightArrow Technologies, who specializes in school-to-parent communications. Please note that Galloway School is piloting this program, and our other schools are not using BrightArrow at this time.
How to use the BrightArrow system within PowerSchool.
When you log into the PowerSchool Parent Portal, you will see a new Navigation Icon on the left edge entitled BrightArrow Messages. When you click on that icon, you will see a page that describes options and messages. There are three sections to this page:
1. Choose the types of messages you want to receive using your PowerSchool phone numbers.
The top section in the BrightArrow Settings/Messages page allows you to adjust how you would like to receive alerts on the phone numbers listed for your student within PowerSchool. You can choose whether you want voice calls or text messages for each phone number, or to opt-out entirely for specific phone numbers. Note: You are not able to change your primary phone numbers and email addresses within this screen. If you need to update that information, you will still need to contact the respective school to get phone numbers and emails changed.
2. Add temporary phone numbers and emails into PowerSchool.
The middle (green) section of the BrightArrow Settings/Messages page allows you to put in temporary phones and emails. These are phone numbers and emails that are only used for automated notification–they are not going into your student’s normal PowerSchool records. This should only be used if you have a temporary need to have non-parents receive alerts, such as when your children are staying with relatives for short periods. Any phones and emails that you put into this middle (green) section will remain there and will continue to receive messages until you take them out.
3. Review prior messages sent via PowerSchool.
When you scroll the page down, you will see recent messages sent to you from Galloway School. It will display messages that are sent out as voice calls, text messages and emails. You can view the text messages and emails by clicking on the message date. To hear the voice call audio you can click the Play on Device button at the bottom of the page, or you may choose Call My Phone if you do not have any speakers on the computer or device.
What I need to know about the automated phone calls.
When used, the service will simultaneously call the phone numbers in our parent contact database. The service will deliver the message to both live answer and answering machines. Unanswered calls and busy signals will be automatically retried twice in 30 minute intervals after the initial call.
Specific information you should know regarding receiving phone calls:
BrightArrow, the service provider, uses the best available technology in the industry to detect the difference between human answer and machine answer.
How the detection works:
Some reasons for false detection:
What can be done to remedy this?